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갈랜드

Logistics Operation Supervisor

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jyel23
2024.11.09
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Job Description

Logistics Operation Supervisor (TX)
Location: Austin, TX 78750
Hours: 8:30am to 5:30pm
Hourly Rate: $27~/Hr

Responsibilities:

  • Lead, mentor, and engage team members to ensure adherence to SOPs, foster best practices, and promote a customer-centric approach in all operations
  • Oversee and manage cargo booking, tracking, and updates across all shipment types, including FCL, LCL, FTL, LTL, air, and parcel. Ensure seamless end-to-end customer service, from booking to delivery
  • Maintain strong relationships with customers through consistent, proactive engagement. Address complex customer needs and inquiries, escalating and resolving issues promptly
  • Facilitate clear and ongoing communication with customers, carriers, and internal teams to maintain operational transparency and efficiency
  • Ensure all customer accounts are accurately documented and readily accessible for team use, maintaining data accuracy in Cello and related systems
  • Analyze service and cost data, identifying trends and opportunities for cost savings and operational enhancements. Lead the implementation of process improvements to elevate performance and reduce expenses
  • Generate regular reports to monitor trends and support informed decision-making
  • Identify operational challenges, collaborate with management to devise strategic solutions, and provide insights to drive long-term improvements
  • Facilitate effective communication with other branches, travel as required, and collaborate with branch teams to troubleshoot and resolve issues.

Requirements/Qualifications:

  • 5+ years in logistics, including at least 2 years in a managerial or supervisory role, preferably with exposure to operations, ocean freight, drayage, or multi-modal freight
  • High school diploma or GED required; Bachelor’s degree in logistics, supply chain, or a related field preferred
  • Bilingual in Korean and English preferred
  • Proficiency skills in Microsoft Office applications (Excel, PowerPoint, Word, Outlook), with strong expertise in Excel (VLOOKUPs, pivot tables)
  • Highly organized and detail-oriented, with a strong ability to prioritize tasks and work efficiently in high-pressure environments
  • A collaborative leader who can engage and motivate team members, fostering a positive and productive work environment

 

많은 연락 부탁드립니다.

전화: 714-769-4689

이메일: [email protected]

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